Refund and Returns Policy
Effective Date: December 19, 2024
At Glamour Neckwear, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please read our Refund and Returns Policy below for more information on how we handle returns, exchanges, and refunds.
1. Returns
You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return:
- The item must be in its original condition, unused, and with all tags attached.
- The item must be returned within 30 days from the date of delivery.
- You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Gift cards
- Items marked as final sale or clearance
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer support team at support@glamourneckwear.com or call us at (323) 555-7890 to request a return authorization.
- Once your return request is approved, you will receive instructions on how to send back the item.
- Pack the item securely, and include the original packing slip or a copy of your receipt.
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the conditions for a refund. If your return is approved, we will process the refund to your original payment method.
- Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Shipping costs are non-refundable, and you will be responsible for the return shipping fees, unless the return is due to a mistake on our part (e.g., wrong item or damaged goods).
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same return process. Once your return is processed, you can place a new order for the desired item. We recommend contacting us beforehand to check the availability of the item you wish to exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@glamourneckwear.com or (323) 555-7890. We will arrange for a return or exchange at no additional cost to you.
7. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to reach out:
Address:
456 Sunset Boulevard, Suite 890
Los Angeles, California, 90028, United States
Phone:
(323) 555-7890
